1. For Customers with US shipping addresses.
We accept FREE returns and exchanges within 30 days of receiving the product, as long as the product is in good condition. This policy starts from February 1, 2023 orders.
FREE Return and Exchange
We want you to be completely satisfied with your purchase. If for any reason you don't absolutely love your selections, we gladly offer FREE returns and exchanges. Items must be unaltered, unworn, unwashed, undamaged, and in their original packaging. You can contact us for a return label.
Exchange Policy
Send an email to info@eayonhair.com or send a text to +1(626)861-3531 to apply for an exchange. Please note that emails received after 30-days will not be considered. We will reply within 24 hours.
Email us a photo of the goods for reference.
Before shipping back the item, please email us to request a return label. We reserve the right to refuse the package if it is sent back without our permission.
We offer one-time FREE exchanges for items that have not been worn or tampered with. Once we receive the returned wig, we will ship the exchanged item for free.
If there is any price difference for the exchanged items, we will charge you extra or credit back the overcharge.
Rush Exchange: You can place a new order and receive a refund when the original item arrives back. Place a new order online, and we will send your new purchase after receiving the payment. When we receive and process the eligible returned product, we will issue a refund or store credit with no expiry date.
Return Policy
Email info@eayonhair.com or send a text to +1(626)861-3531 to apply for a return. Please note that emails received after 30 days will not be considered. We will reply within 24 hours.
Email us photos of the goods for reference.
Before returning the item, please contact us first. We are not responsible for any packages that are posted without our consent.
The shipping fee for returns will be FREE.
2. For Customers with non-US shipping addresses.
Return and Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you don't absolutely love your selections, we gladly offer returns and FREE exchanges. Items must be unaltered, unworn, unwashed, undamaged, and in their original packaging. They must be postmarked within 7 days. Please fill in the order form below and send it back with your order for return or exchange.
Custom made orders cannot be exchanged or returned except for our mistakes.
Exchange & Refund Policy
Email info@eayonhair.com or send a text to +1(626)861-3531 within 30-days of receiving your package to apply for an exchange. Please note that emails or text received after 30 days will not be considered. We will reply within 24 hours.
Email us a photo of the goods for reference.
Before shipping back the item, please email us to request the shipping address. We reserve the right to refuse the package if it is sent back without our permission.
We offer one-time FREE exchanges for items that have not been worn or tampered with. However, customers will be required to pay the shipping fee for sending the item back to us. Once we receive the returned wig, we will ship the exchanged item for free.
If there is any price difference for the exchanged items, we will charge you extra or credit back the overcharge.
Rush Exchange: You can place a new order and receive a refund when the original item arrives back. Place a new order online, and we will send your new purchase after receiving the payment. When we receive and process the eligible returned product, we will issue a refund or store credit with no expiry date.
Return Policy
Email info@eayonhair.com or send a text to +1(626)861-3531 within 30-days to apply for a return. Please note that emails or text received after 30-days will not be considered. We will reply within 24 hours.
Email us photos of the goods for reference.
Before returning the item, please contact us first. We are not responsible for any packages that are posted without our consent.
The shipping fee for return will be paid by customers.
We offer returns for items that have not been worn or tampered with. There won't be any restocking fee charged.
