Shipping Info

 

Total delivery time = processing time + shipping time.

The delivery time is calculated as the order processing/handling time plus shipping transit time. Our standard processing time for bulk Human Braiding Hair is 1 to 3 business days. However, microlinks, tape-ins, wigs, and similar items may require 6 to 8 business days for processing. Additional processing time is needed for colored hair.

Most orders are shipped directly from our factory in China via DHL Express or FedEx. And once your order is shipped, a tracking number will be sent via email.

GENERAL INFORMATION

To ensure timely delivery, please ensure your address is accurate and includes all necessary information. We cannot be held responsible for lost or misdelivered shipments due to incorrect address details provided at the time of purchase.

We offer worldwide shipping with free shipping available to the US, Canada, UK, Australia, and most European countries. Shipping costs for other destinations will be displayed at checkout.

For deliveries to PO Boxes and APO/FPO military addresses, please note that delivery may take up to 2 weeks. We recommend providing a physical address for faster delivery.

For international shipments, the consignee/buyer is responsible for importing the goods and paying any taxes and duties in addition to the purchase price.

PROCESSING TIME GENERAL INFORMATION

All orders are subject to processing time, separate from shipping duration. Our standard processing time for bulk hair is 1 to 3 business days. However, microlinks, tape-ins, wigs, and similar items may require 4 to 7 business days to process. Additional processing time is needed for colored hair.

SHIPPING RATES & TIMELINES

Please note that shipping timelines begin from the date the order is shipped, not from the date of purchase. Orders typically take 3-5 business days to arrive, depending on the shipping method and destination.

We use USPS, DHL, or FedEx for most shipments. Once your order has been shipped, you will receive an email with tracking information. Please ensure your email address is correct. If you don't receive a tracking number within 7 business days, please contact us at info@eayonhair.com and include your order number.

DISCLAIMER

While we strive for timely delivery, please understand that external factors such as weather conditions, traffic, or increased shipment volumes may cause delays beyond our control. We recommend placing orders well in advance, especially for time-sensitive appointments like hair appointments.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse delivery of a shipment, you will be responsible for the original shipping charges and the cost of returning the package to us.

DELIVERY CLAIMS

If you experience non-delivery or receive tracking information indicating delivery when you haven't received your package, please contact us within 7 days to file a claim. We will assist you in working with the carrier to resolve the issue. Claims may take up to 30 days to process.

the carrier to resolve the issue. Claims may take up to 30 days to process.

OUT OF STOCK ITEMS/SAPERATE DELIVERY

If your order contains multiple items and one (or more) of them is out of stock, we may ship them to you separately. Secondly, we will contact you about the out of stock item to arrange a replacement or refund to your original payment method.

 

-FREIGHT TRACKING

You can track the package on the following website accordingly.

DHL http://www.dhl.com/ Tel: +1 480 636 2571

USPS https://www.usps.com/ Tel: 1-800-275-8777

FedEx http://www.fedex.com/

UPS http://www.ups.com/

**IMPORT DUTIES, TAXES ON INTERNATIONAL SHIPMENTS**

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country; we have no control over such charges and cannot determine what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information regarding any taxes or duties for which you would be liable.

To avoid paying the high tariff when you receive your package, we may ship your package as "Hair/Wig sample/Synthetic hair", and declare a much lower price about $10-$30 on the package.